If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Hue uses these connections to create their "surround lighting" experience. It may not display this or other websites correctly. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. This is a very troublesome problem. Got it as a gift in December, and have been using it ever since. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Setting the input device (Roku) to 1080p resolution makes the system work. APs are often best used for devices that dont need a 100% steady internet connection. All you need to do is set up a new entertainment area on your smartphone. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Very happy!! , you may have some common issues with it. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. company number 03997482, registered in England and Wales. Save my name, email, and website in this browser for the next time I comment. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. It should display a wide range of software and apps installed on your device. A forum where Apple customers help each other with their products. My AVR supports Dolby vision pass through. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. 1 Home Entertainment Tech Resource. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Read more. Especially smart apps that need to maintain a near constant connection with several devices at once. zulfikarfrombanbury, call Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. jdo_apple. Click the Library shortcut that appears. Troubleshooting Ecobee Server Communication Issues. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Who knows? Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Required fields are marked *. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. There are applications that claim to work on Smart TV's with this box however they do not work . I will tell you some methods to fix it. I am using a DisplayPort to HDMI cable. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. UU. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. There seems to be an issue of integration with apple TV or a problem on device. The consent submitted will only be used for data processing originating from this website. 4. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Does anyone use an Apple TV 4k and is it working? Many users tell me that their app would be lost connectivity once per hour. Joseph_S. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. So have you ever felt like you want to step into the world of your favorite video game? I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. You must want to solve this problem to enjoy it. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. You do not have to change the optical cable. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. 2- Connecting directly to TV without using Hue Sync Box. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. I am loving mine with the gradient strip as well. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Going to this page you will see the Hue Sync boxes that are available. I have these issues as well. Philips Hue Verified account @tweethue. Scroll down and tap on "HomeKit". Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Enter the password for your Wi-Fi network when prompted. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. 7. Copyright 2000-2023 M2N Limited E. & O.E. Dolby vision wont work correctly on my 2016 LG Oled C6. It was the only thing that worked for me after hours of trying. any proposed solutions on the community forums. They work greatmost of the time. This is because more users prefer the app over the box. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. On a Mac, the data folder is called the cache.. Is your Hue Bridge connected and added to the Hue app? Users are divided on this particular feature. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. However, it just supports 60Hz inputs currently. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The images are in Dutch and have not much meaning other then . Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Mine especially has issues with Dolby Vision. Hue Bridge required, not included. So almost every software or App will release patches for the upgrading. Uninstall both Hue and Hue Sync app and reinstalled them. They both sample video and audio output to your monitor and have your Hue lights react accordingly. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The system is composed of two standalone units, which are an app and a physical box. Additionally, software problems are typically more common and may require several steps to fix. Smart Home Point 2019-2023. Thank you for using Apple Support Communities. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Help! I dont have either of those options visible in my Apple TV settings when Im told that I should. Listen for two "power-up" tones a couple of seconds apart. The No. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. This is another one youve probably already guessed the solution for. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). All Rights Reserved. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Really, I'm the first to have these issues? With Philips Hues new devices, all is possible. An example of data being processed may be a unique identifier stored in a cookie. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Your comment will be manually reviewed and approved by Tristan in less than a week. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Lets go through some of the most common bugs and how you can fix them quickly and easily. My Nvidia shield pro works brilliantly . I don't get it. Does your eye start adapting? I have listed six methods for your issues. It really adds to the experience and may reduce your eye fatigue. What is the problem? My Smart Plug Keeps Turning On (or Off) By Itself! Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. 2018-2023 Signify Holding. Create an account to follow your favorite communities and start taking part in conversations. Can It Support Both?! I'm on the fence about the Sync Box and am looking to be convinced by some owners. 5. Smart Plugs and Your Home: Is Radiation a Silent Threat? All rights reserved. 3. They release a new version constantly, you can seehere. To start the conversation again, simply The lights will only work when the content is 4k HD or HDR. Lets Find Out! Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Honestly considering a return. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Seems to drop the connection every twenty minutes or so. ADD UP TO 10 LIGHTS. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. The Hue app is the central control for all of your Hue devices on your smartphone. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). I have the same problem if I use apple TV straight to the TV. However, whether its the app or the physical box, both systems are known to have some issues during connection. Read More. Youve probably already guessed the solution here. I got the same issue. Connectivity Issue with Hue Bridge and Hue Sync. Is that the issue? While they both can work together, you dont need one to run the other. I have no problems with any other device . Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. However for some users, they don't understand the charm in a practical moving watching experience. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? only. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Im Tristan Perry, the guy behind Smart Home Point. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Aug 21, 2020 5:09 PM in response to i_rina. Your email address will not be published. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". All you need to do is connect the HDMI port to the primary slot in your TV or media system. Can You Control Your AC with a Smart Plug? You also can keep the old installer files like Hue Sync Apps on your computer. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. The Hue Sync Box appears to have a trickier set of problems. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Open the Hue Sync mobile app. Simply delete this folder and the app should repair itself. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Navigate to the HueSync folder (Roaming or Local). However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi I am using it daily here and like it a lot. Sometimes goes off unexpectedly then has to be synced again. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. 8. Learn more about brightness. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. I turned off the HDMI inactive for 20 min setting and this stopped it. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Continue holding the BIND and EJECT buttons for 10-15 seconds. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Make sure Bluetooth is enabled on your mobile device. Press the button on the Hue Bridge. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. This method has helped many people solve connection issues. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). To solve the problem, consider removing and reinstalling the same version again. Ver ms detalles. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Can Philips Hue Control Other Bulbs or Normal Lights. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Apple disclaims any and all liability for the acts, I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Name the HDMI inputs. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. . I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Press and hold the option key to reveal a Library folder. Your Hue lights can now sync to those while the signal is passed through to your TV. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Is it possible to output Dolby Atmos and Dolby Vision? Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi.