A check-in is an indirect request for our time or attention, and we find ourselves wishing the sender had gotten straight to the point (not unlike the classic . But what does it really mean? Its a fairly professional phrase showing that you have something new to add. Example: I wanted to reach out to see how business has been this past few months. With time passed, your old prospect could be looking for a new company. Ask if they're still interested in achieving X goal. Are you still looking for solutions to convert [company] website visitors to subscribers? Share a relevant industry article. Usually, however, these scenarios have two things in common: Any or all of the following situations all but necessitate a "just checking in" call or email: Its important to note that there will be times where you shouldnt just check in and thats when they arent actual qualified prospects, or when they have clearly asked to stop communicating. Lastly, you can see it in the following email samples to check how it works: Dear Sam,How are things coming with the project? Furthermore, he has teaching experience from Aarhus University. Writing, grammar, and communication tips for your inbox. How to say just checking in professionally Option #1: Stick to work-related questions Option #2: Use open-ended statements Option #3: Offer support Option #4: Schedule a meeting How to write a checking-in email for a business contact The wrong way to write a checking-in email The right way to check in with someone over email Point out business weaknesses. Whether it's in your sales email subject line or the email body, "Just checking in" as a follow-up email strategy is overused. Check how things are going a month after implementing a competitor's product. If you could send the update by 5 p.m. today thatd be great. This will further solidify that you're interested in them and their business. If your "just checking in" email never landed you a response from your prospects, try the below phrases when writing your next email. How do you know if youre ready to retire email (and try something different)? Just checking in!, with its requisite cheery exclamation point, wont always cut the mustard. Have you figured out the best course of action?Yours,Damien, Dear Ms. Catford,I just wanted to follow up with you regarding the business at hand. Example: Greetings, I wanted to inquire about your current level of satisfaction with X product. Even if theyve been off work because of an illness or loss, they might be happy to jump back into work for a quick conversation. We are in the process of making improvements to our products & services that will be rolled out this weekend. This is always a wonderful way to check in, Anwar says. Dont pressure them to respond, but just give them the information that youd like to know how theyre doing. A recap email works well in these situations, giving you the chance to refresh your prospects memory about the major points you discussed and the specific problems your offer can help them solve. Furthermore, its good to set up meetings instead of receiving emails in most cases. You dont have to be someones best friend or family member to check in on them if you know theyre struggling. Example: We received news of an event in your region for X industry professionals, we hope to see you there.. And yet, its absolutely vital for your business to keep conversations moving forward. 9. Sometimes the how are you doing? question just leaves us with fine, like its the end of the story, Heidi McBain LMFT, a family therapist, tells Bustle. If the prospect has gone completely silent, send a breakup email to close the loop. Write with Grammarly. subject to our Terms of Use. At that time you werent ready to make any decisions [because of X reason, if provided], and you asked for me to come back to you after [Y weeks/months]. Pass along a link to relevant press coverage of one of your highest-profile customers. Think how you would want your mail to sound if you were a prospect, now that you have some perspective. If you've already started a sales process, there are many scenarios that could warrant a "just checking in" email. WebInstead of saying I just wanted to follow up, you can say can we schedule a follow-up on. This alternative works well when we want to set up a meeting to discuss matters. We're committed to your privacy. Sometimes prospects just forgot they spoke with you and need a reminder of your initial conversation to get things moving again. Its also another specific thing that gives them a clear boundary: were talking about this right now, not everything else. Customer service, support, and engagement, Free and unlimited video meetings and team messaging, Drive efficiency with all your work on one platform, Discover hundreds of apps that are vital for your business, Join our developer community and build custom workflows, The trouble with just checking in emails, 7 alternatives to just check in (with examples), RingCentrals integration with Gong.ios AI analytics engine, NEW: Customer Service Essentials bundle for small businesses, 15 top communication tools for small businesses, 13 more effective alternatives to just touching base emails, 4 clever ways to cut down on back-and-forth emails, If you told them youd follow up with them within a set timeframe, If they missed a meeting or call without providing an explanation, If they verbally committed to sign a contract but then went AWOL, If they started a product trial and youre still waiting for their verdict, If they havent come back to you after internal discussions. It just briefly lets them know that theyre in your thoughts, which can go a long way in lifting their spirits. Grab this free report. Are you available Thursday at 10:30 a.m.?. (Helpful Examples)Follow Up On or Follow Up With? Example: I found your article to be so insightful to professionals navigating X, I learned so much more about X from it yesterday.. are not protected by an attorney-client privilege and are instead governed by our Privacy Policy. As an Amazon Associate, we earn from qualifying purchases. Have you had obstacles since implementation?. Cake values integrity and transparency. email. They might respond or not, but youve let them know theyre in your thoughts. And if you cant think of a single legitimate reason to follow up that would be beneficial to the recipient, dont. Ill be happy to help you if youve managed to come across any issues.Thank you,Simone Woodbridgeif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'grammarhow_com-leader-4','ezslot_17',115,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-leader-4-0'); Dear Mr. Dean,How are things coming? If they told you to reach back out in X days/weeks/months, If they didn't show up to a scheduled call, If they told you they needed a few days to make an internal evaluation, then went dark, If they committed to signing a contract and didn't, If they started a product trial but you haven't heard back on their progress. Sometimes people are just too busy to get back to you. Ultimately, you have to be thoughtful and creative about how you reach out if you want to maximize your responses. Instagram. forms. 1. Sometimes, just asking how someone is (sincerely) is a meaningful gesture. Its a pretty exciting projectI hope we can nail it! That could speed up the process and give you valuable insights into the progress itself. If you know your co-worker, manager, or client has lost someone or is going through a rough patch, you can send a polite check-in message. If they do not, they can let us know in a follow-up email (and explain whats taking so long). No matter who youre checking in on or why, it often takes just a simple email, text message, or DM to make all the difference. Small business, SMB communication, SMB employee experience. 7. By checking in on the people in your life, you also strengthen your bonds and your support circle for when you need a helping hand. 2. I would like to know how youre getting on with it and whether you need help.Kind regards,Susanna. If someone is stuck on a project, it might be useful to offer them support. Its been busy. ", "Hi, I found this tool interesting & useful. Walkins. You have been successfully subscribed to the Grammarly blog. This means you have to make the message hyper-relevant to the specific person youre contacting, drawing on their specific needs, interests, and previous interactions with your company. Now you can focus on leaving a legacy instead of a mess. Send along an article that reminded you of them. Instead of just checking in to see how they are, you should only reach out if you can offer them something of genuine value. (Say I apologize for the inconvenience instead) No one likes excuses, and it puts you on the defense. 2023 BDG Media, Inc. All rights reserved. I could set you up with a free trial account. 13. Example: You are cordially invited to join our companys latest educational event next month, please RSVP if youre interested.. From hair trends to relationship advice, our daily newsletter has everything you need to sound like a person whos on TikTok, even if you arent. Heres what to say instead of I just wanted to follow up in an email: In the rest of the article, well explain how to use each of the alternatives by providing email samples. Next time you reach out to your contacts, be sure to steer clear from using just checking in.. ", "Hi, I haven't heard a response from you since [date]. You might find this useful. This makes it easy for you to speak your mind, share proposals and updates. 14. 2. 15. Congratulate a potential decision-maker on a promotion. WebThe rule of thumb for just checking in emails is essentially this: If you have a good reason to reach out or new value to provide, reach out. Heres what to say to somebody youd really like to check up on, without defaulting to a clich or sending a .gif of a floating otter. Send them a blog post from your company. Heres a brief recap of what we discussed on our call last Tuesday: [List main points and suggestions]. Donkey, Do you have any updates on is one of the more popular choices on our list with alternatives to I just wanted to follow up.. Its obvious to the reader that youre checking in just by virtue of the fact youve reached out to them at all: I was wondering if youd had a chance to review the report I sent last week? If so, heres the information I shared with you in the first message.. To do so, you should definitely try these phrases. If you want to check in on a friend or family member, you can send them a brief and casual check-in message to let them know youre thinking about them. If you dont, think of one. Your prospect made a commitment to do something and hasn't done it, or has gone dark. Answer a question on an online forum. They show how our past clients in [their industry/niche] have worked with us to achieve [relevant goals]. ", "Hi, are you still looking towards reaching X target? I need to find out where the morale problems lie.Kind regards,Mr. Hybrid work might be in your future. ", "Hi, looks like we missed catching-up yesterday. Provide them with a short piece of actionable advice. This link will open in a new window. In a polite or formal email, its often a good idea to let the person know the purpose of the message right away. Or, another variation is the Baseball Opening, which is Im calling to just touch base. But in many cases, its a sincere request based on the fact that they just arent in a position to make any big calls right now. Originally published Jul 06, 2022, updated Oct 19, 2022. If you don't, think of one. I was making plans to attend the Great Big Event the weekend of July 7th and it occurred to me you might be interested in going. Id be happy to talk you through them and answer any questions you have on a call. The heres more information email Prospects sometimes require a bit more information before making a buying decision. Bring up a common challenge your buyers face. But what does it really mean? Example: Hey, [client name]. This link will open in a new window. I need an answer, already! Romero, Dear Melissa,Im just checking in to see if I can help. After a meeting or discovery session Suppose its been over a week since you had a call or face-to-face meeting with 2. Heres how to check up on them in a chill, casual way. Of course, this doesn't mean that you should stop following up with prospects just that you put slightly more effort into it. For more examples like this, check out these alternatives to touch base emails. Grammarly can check your spelling and save you from grammar and punctuation mistakes. How are you doing doesn't quite send the message that you truly want to know how someone is feeling, coping, or experiencing at any given moment, Bisma Anwar, LMHC, a therapist with therapy platform Talkspace, tells Bustle. Imagine you are a business owner. Free and premium plans, Customer service software. If your inbox is anything like mine, it tends to get unruly fast. checking to see. Also, notice how in the example above theres no compelling reason for Anna to respond to Toms message. I havent heard from you for a little while, so I thought Id check to see if youre doing okay.Kind regards,Mr. I am sure it will make your work easy. I wondered if [software] is still on your radar. Its been busy. I know youre having a hard time, and Im here if you want to talk. By checking in on the people in your life, you also strengthen your bonds and your support circle for when you need a helping hand. It is related to your field of business. Here are some different ways you can say, Just checking in on you, to someone whos experienced a loss or tragedy. Whether youre networking or pursuing a sale, when you want to stay on your contacts radar, begin with one of these approaches. Of course, youll want to bring up as many important facts and answer as many questions as you can during the initial meeting or call. for your reference. ", "Hi, you might be wondering why us [company name] over others. It also lets them know youre attentive to their words and worth their time. Should I make that happen? Any information you provide to Cake, and all communications between you and Cake, (More on this later.). If youre not sure how to word your just checking in email or message, whether its to a work acquaintance or a close friend, the ideas below can help you get started. What do we mean by that? Id love to discuss your progress so far.Thank you,Mrs. Finally, take a look at the following email samples to find out more about it: Hey Craig,Can we schedule a follow-up on the project at some point this week? In a polite or formal email, its often a good idea to let the person know the purpose of the message right away. Here's why! This can often come as a major relief to someone whos suffering from stress in addition to illness or grief. Moreover, we might also be able to use it when we want to offer some assistance to the person we are emailing. Then ask straightforwardly how the project is coming along. I had lunch with Kristina Smalley yesterday and your name came up. Heres what the research says about some of the most popular ones. If you had plans to get together with the person, and they had to cancel, you can check in to let them know theres no rush. Do you need any support from me on asks for an update while also being supportive and friendly. at the same time. Example: Good morning, I came across an interesting article that reminded me of a previous conversation we held about X. Whatever the reason for their stalling, you can help by reaching out with some extra information that theyll find useful or reassuring. Twitter. Asking for a status update is a good way to make sure things stay on track. Leaders with your experience and knowledge bring valuable insight to the company.. I wondered if [software] is still on your radar. Even as a professional acquaintance, there may be something you can do to help. You might find them useful. Point out business weaknesses. Check how things are going as their contract with a competitor is winding down. Have they published a new post on their blog? Answer a question on an online forum. But you also have to be serious enough that they give a real and honest answer, rather than pivoting the conversation, Friends reunion-style. . Free and premium plans, Sales CRM software. This lets the person know they've been on your mind, Anwar says. The truth is that sales reps resort to using just checking in because its quick and easy. Although this is a perfectly good reason to check in via email, there are ways to avoid the just checking in language we all dread. I scheduled a meeting invite and haven't received any response from you. i just wanted to check. Thank you. Gauge their interest in achieving a goal you might have spoken about previously. Moreover, we can replace it with whatever the thing is that we want updates on. Webbe checking. After a meeting or discovery session Suppose its been over a week since you had a call or face-to-face meeting with 2. Read it and include a reference to it in the message you send to them. Case studies are a great way to help prospects visualize the success your product or service can bring them. If you havent spoken to the person in a while, its a kind gesture to offer to talk with them on the phone or just via email. Example: We know your company is making waves in the X industry, so wed like to share our recent article with you to use as a resource for your mission.. ", "Hi, Here is how to add video to your email. ", "Hi, We are hosting an event on [topic] and would like to invite you to be the key-note speaker. To Mrs. Fredrickson,How is it all coming along? Letting them know youre there if they need to talk can make all the difference. i just called. Get access to all our premium plans free of cost for a week! Sharing your own story can be a very good way to focus on feelings, and the person youre talking to can follow your lead. I would have thought that the IT department would have it fixed by now.Let me know when you get a chance,Miss Zotto. This gives them an example of what's possible with your company. This link will open in a new window. Free and premium plans, Content management software. For more information, check out our, 30 Better Alternatives to the"Just Checking In" Email, Pop up for DOWNLOAD FREE SALES EMAIL TEMPLATES. Send them a blog post from your company. For example, call monitoring lets supervisors listen in on live agent-customer calls, and it gives them the ability to whisper directly to the agent with on-the-fly suggestions as well as the option of taking over the call completely when it makes good tactical sense. And if they never responded to your first email, chances are they didn't feel it was worth their time. It also shows that you actually care about how they are, and youre interested in their well-being. Let's set-up a time and discuss. You can send an enthusiastic message requesting further conversation if youre willing to spend some extra time checking in on a friend. Lastly, here are some helpful follow-up email examples you can rely on to teach you how to use it: Dear All,Has there been any progress on the report yet, or are you all still waiting for more information?Kind regards,Kimberly, Dear Terry,Has there been any progress on the project that youd care to share with me?Thank you for your time,Mrs. I feel like we havent communicated for a while.Kind regards,Evangeline Button, Hello Bruce,Whats going on with the status report? Referencing a specific challenge that you've talked about with someone lets the person know you have been thinking of them and are genuinely interested in hearing an update, Anwar says. Hope all is well. I just want to follow up is synonymous with I just wanted to follow up. You can use either phrase to mix up your writing. Example: We saw your question about X and wanted to provide you with some resources youd appreciate on the matter. Of course, you could be turned down for the support. Just checking in!, with its requisite cheery exclamation point, wont always cut the mustard. Example: Hey, [contact name]. In a professional context, you can send a client or co-worker a link to an article that reminds you of them. Remember to be subtle though. 17. Dont pressure them to respond, but just give them the information that youd like to know how theyre doing. Dont pressure them to respond, but just give them the information that youd like to know how theyre doing. Asking about a persons wellbeing can feel awkward; you want to strike the right mix of caring and relaxed, so they dont feel theyre being grilled. Are you still looking for solutions to convert [company] website visitors to subscribers? High-level changes can indicate a change in strategy. WebOne of the most worthless things to say at the beginning of a call to a prospect or customer is Im just checking in with you. (The Probation Officer call.) go check. LinkedIn. Try another search, and we'll give it our best shot. Bring their attention to something their competitor is doing well and ask how they plan to address it. Cake offers its users do-it-yourself online forms to complete their own wills and Surely that shouldnt be that hard of a thing to do. This is a gentler way of initiating a check-in, Anwar says, because it contains some nuance. We'll help you get your affairs in order and make sure nothing is left out. Theyre the bane of our inbox existence. Offering to do so is a great way to reach out and check-in with a professional tone. your text, so your work is extra polished wherever you write. ', "Hi, you might find this video interesting. Example: Hey, [prospect name]. In this article, were going to talk about: What are B2B leads and what is B2B lead generation?Effective strategies for generating B2B leadsHow to create an effective plan for B2B lead. 11 Things To Say Instead Of Just Checking In Ive Been Thinking Of You Lately Id Love To Hear How Youre Doing, If You Want To Share Id Like To Hear How Youre Really Going How Are You Managing Things Right Now? How Have You Been Feeling Lately? So How Was This Year For You? Can I say just checking in? This is another way to rekindle a conversation you began before. This is a common fault of checking in emails. Other times theyre waiting for the go-ahead from another project partner. Michaels. Are you free for another call next week? ", "We're excited to share the new and improved website. Notify when a C-Level executive is hired. But what does it really mean? Recommend an event. Meetings are more professional, and its easier to get all your points across without anything being lost in a digital email format. Use the request for a status update as a call-to-action, and make it time-sensitive so youre more likely to get a response. Im happy to be of service.Kind regards,Mr. Send a how-to guide. (All good things!) Here are the key things to consider when determining how long your videos should be. Warren. Whenever you happen to think of someone you havent spoken to in a while, you can reach out quickly via text or DM to let them know. If someone in your life is going through a hard time, you might want to quickly check-in to see how theyre doing. The rule of thumb for "just checking in" emails is essentially this: If you have a good reason to reach out or new value to provide, reach out. Example: I recently had a chance to speak with [mutual contact] and they shared some positive observations on X prospect over the past quarter.. Webbe checking. Or, another variation is the Baseball Opening, which is Im calling to just touch base. The author makes some interesting points, including [list key highlights]. I hope to see you there! In a polite or formal email, its often a good idea to let the person know the purpose of the message right away. Ive just read this great blog post about [relevant topic] that I think youll find useful [link to post]. Reach out to a decision-maker after a blocker leaves the company. And if you cant think of a single legitimate reason to follow up that would be beneficial to the recipient, dont. These are more specific questions that send a caring message, Anwar says. If they've posted on a forum, answer one of their questions and follow up with more resources. Webbe checking. Cheers, [Salesperson]." They might not want to talk about whats going on or how theyre feeling, but they could come up with some ideas for you to help. Not quite in-office, not yet a remote-first company? For example, RingCentrals integration with Gong.ios AI analytics engine can be used to analyze all your sales teams conversations with clients and then unearth new insights into what patterns and speech behaviors correlate with successful calls: Similarly, the seamless integrations with most of the popular CRM platforms can level-up your communication capabilities with features like click-to-dial, note logging, and call schedulingall easily available from within the CRM itself. It never hurts to mention the connections you and your contact have in common as long as theyre relevant to the ongoing conversation. Share a relevant industry article. Would you like another meeting that works around your time? Dont apologize for doing your job, apologize when it is merited. If its been a while since youve seen your friend or family member, you can let them know you miss talking to them and just wanted to say hello. A sense of urgency might make it likely to close that deal by making your prospects believe that they need to rush into decision making. ", "Hi, I saw a small glitch on your website when going through it the other day and wanted to bring it to your notice. Where are we with works well when we want to write a follow-up to know whats going on. Hows Tuesday morning?. In a polite or formal email, its often a good idea to let the person know the purpose of the message right away. Theyre the bane of our inbox existence. checking to see. Your friend or family member whos going through a hard time will appreciate that kind of reminder. advice. ", "Hi, I share the same viewpoint as yours about your post on social media platforms (like Facebook, Linkedin or Twitter). I just wanted to share my condolences and check in on you. Streatham. You can even send a checking-in message just because you havent heard from someone in a while. ", "Happy Thursday! Whats going on with is a simple way to ask someone to follow up on a project. Case studies are ideal for this job: they help sell the dream and serve as proof that working with you is worth it. Now you can make it easier for your clients to respond to you., "We're looking for more feedback on this layout we tried on our website. 1. Just checking in to see if youve completed that report I asked for. Just checking in to make sure youre coming to the meeting. Just checking in did you get this, and are you able to meet with me? When we say just checking in, were trying to soften the real message: Dont ignore me. Busy prospects will appreciate the reminder, and itll make sure youre on the same page when you proceed to the next steps.