You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Here are what the top ones have to say. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Youve got some Janning to do! Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Did the company have to return Himbergers money? If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Can I get a refund for this rescheduled show from Vivid Seats? You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. This site is protected by reCAPTCHA and the Google Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Aegean Airlines refunds one ticket but not the other. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Himberger planned to travel to Atlantic City in July 2020 for the show. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Tickets for The Prophet | TicketWeb - Academy LA in Los Angeles, US If your show hasnt announced a new date yet, please hold on to your tickets. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. and will not be eligible for a refund. What do I do if my event is cancelled? How do I get my compensation? If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. You can choose between a travel credit or full cash refund. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. Oh, Loosey! All users must comply with all local, state, federal and international laws, ordinances and regulations. The Wagner opera returns to the Met for the first time in 17 years. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If your event has been postponed, tickets will be valid for the new date. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. You\'ll receive the next newsletter in your inbox. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Event organizers apparently hoped to keep the ticket money. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Photo ID or other verification may be required to accept delivery. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Privacy Policy and But you never know. i Our wait time is longer than normal. To stay up-to-date on the events status, monitor the venues website from time to time. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. And who you can expect to see performing and presenting. should have advocated for him instead of rolling over. 100 million sold,100% Buyer Guarantee. These Britrail England Flexi Passes are taking forever to refund. Vivid Seats's third-party sellers list and sell the tickets. But it isnt. No proof is requested. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Contact Customer Service | Vivid Seats Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Vivid Seats Settlement - Home If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. See the updated dates below. Cinemark probably wont reopen until July, according to the L.A. Times. Vivid Seats: 100% Buyer Guarantee. But the company was just following its rules. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. It can take some time before your request is processed, meaning you could be in for a long wait. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. . A full-service national event ticket marketplace. Do Vivid Seats Offer Refunds for Postponed Events? . While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. Himberger checked this site for executive contacts but couldnt find any. . Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. There is no need to contact us right now, the website reads. Users of this site acknowledge that they do not acquire any ownership rights by using the site. The event kept getting postponed and now he cant get his money back. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Information Regarding the Coronavirus Impact - Vivid Seats Subscribe now. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. VividSeats weighs in on refunds, cancellations and helping musicians THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. c/o Settlement Administrator Use them to avoid the scummy practices that some companies use to draw in customers. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. These were the terms when Himberger bought his tickets. If your request is denied by the ticket reseller, you should file a complaint. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. Events may be canceled by the team, venue, performer, or promoter. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. If you need help with any problem,please contact us through this form. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. But why cant I get a refund? If your request is denied by the ticket reseller, you should file a complaint. If you received a coupon for 120 percent that expires in 12 months, dont worry! You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. When will I receive my 110% Rewards Cash loyalty credit? . According to this tweet, if you want a refund check your email for official information.. Academy LA is a cashless venue. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Will this be the busiest spring break ever? The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. But six months later, Discover found that the charge was valid. Its also about credit card disputes and when to use them. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Terms of Use | Vivid Seats For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Bought tickets for Agust D Suga tour off vivid seats how concerned Can I exchange my tickets for a different quantity, or for tickets to another date or event. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. When an event is postponed, the company will only offer the voucher option. . To use DoNotPay, open it in your web browser. So you have to live in California to get your money back. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Your order is then sent to the seller for confirmation. Thats not funny. Opting Out: You can choose to reject this agreement to arbitrate. DoNotPay can help you sue the company in small claims court. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Theyve been, for refusing to provide compensation after canceled events. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. The company reviewed his case and agreed to refund his tickets. For more information, see the settlement website. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Instant Download Within a few minutes of placing the order. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Sears couldnt deliver my appliances. Now, VividSeats did respond online saying, They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Home | Ticket Purchase Settlement No Refunds Tickets | Vivid Seats By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. 1650 Arch Street, Suite 2210 Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. . I dug a little deeper. Shipped Arrive in 1-3 business days from placing the order. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay If youre on a monthly payment plan, payments will be stopped while the park is closed. During that investigation, we will review the proof you submit and contact the seller. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. Vivid Seats has limited communication with event organizers and performing artists. Event Specific Terms 3. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules.