The only thing I dont blame them for is their current business class product. Atleast, i hdve decided not to travel by this airline. Somebody needs to take a look at Lufthansa operations in Frankfurt. The only reason to not take Ryanair is if you're travelling to a city where they use secondary airport, or when the schedule doesn't suit you. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. This website uses cookies so that we can provide you with the best user experience possible. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? I would bet that Lufthansa's competitors in this market also charge similar fees. Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. At least my United Premium Economy seats never changed and my departure is on time Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. LH is absolutely lousy !! Our main flght attendant was funny ,seemed to enjoy his work and was professional. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. You can also book a hotel or a rental car directly, or even take out travel insurance. Doesn't BA do the same thing including Business Class? You have a confirmed booking and are accepted at check-in (no waiting list). I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. Theyve been getting meaner and meaner and meaner with basically everything. I had to check in, pick seats, and make amendments on two of the airlines with no problem. This includes wireless charging, Bluetooth connectivity . First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. Because you need your AC confirmation number. To be honest, Skyteam offers the most competitive product in Europe. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. I say go right ahead. I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. The amendment fee is not refundable and is forfeited if you do not board the flight. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. I doubt it. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. At 25/$35, Lufthansa's prices are outrageous on a short-hop across Europe and can only be argued for a long-haul service. The amendment fee entitles the passenger to change their seat to any seat that is still available. You are fluent in the German or English language. Per Lufthansa website. My return didnt! Lufthansa airline completely ignored all the information presented to them. Seat reservations after booking You can still reserve a seat even after you have booked your flight. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Otherwise Ryanair wins all the time, just carry headphones to avoid on board ads. They are operating in a very low level that is a significant liability to the Star Alliance. Hard to believe that. Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. I had to pay $70 to ensure a seat with my husband. I can see the seating part of the interface, but the link to change seats is gone. There are no operational reasons that would prevent a seat change. Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! Done with code shares for now and Lufthansa . Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: Lufthansa is no longer 5-Star airline!!! WTF MAN ? Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. As most Airlines around the globe have been charging this fee for a long time, I fully understand. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. I just checked in for our light on United and they send me to Lufthansa to reserve seats. All Lufthansa flights have been cancelled. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. Turkish took good care of me - but I thought it was strange. Lack of transparency, kind of blackmailing. In such a case, you can change seats free of charge. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. As a matter of fact that change was enough to where I now AVOID Lufthansa whenever possible! And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. When I got on the plane, there was somebody in my seat. The group is . Book your flights with Yatra.com and hold your seat for free. Yes, I booked Lufthansa seats (United award) using the procedure outlined above -- get the Lufthansa confirmation number from your reservation on the United website, go on Lufthansa and select your seat. You will be allocated a seat automatically when checking in. Passengers enjoy AC power outlets for charging devices and on-demand TV. By this point I had paid for a seat assignment after my previous experience. I ask him for his supervisor. Please contact the provider of the flight in question. and when leaving Germany they demand to see your entry stamp into the EU.. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Lufthansa also need to recognise the fact that some people have breathing difficulties. You change your seat, but the new seat is cheaper or free of charge. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Isnt the stamp something they find on their own when they flip through you passport when you depart? Please note that the choice is limited under these conditions. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. Service and perks were mediocre at best. They position LH as premium, yet create these ridiculous light fares. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. I just got a text from Lufthansa asking about our recent customer service experience. Carry out upgrades, receive special access to advance seat I think you're jumping the gun here when assuming the worst. That seemed odd since I had previously seen them on United. 4. I've had previous issues similar to Jojo Rabbit's. If they apply this to SEN, I will try hard to avoid LH wherever possible. Pretty soon, they should all be wearing Black Shirts and a Swastika. They keep you in Germany forever? I am a senior citizen and had to bear the brunt of it on my health. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. This topic has been closed to new posts due to inactivity. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. How can such an airline still have such a loyal following. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. SAS cancelling Japan flights 5:54 pm. Thanks Lufthansa. When I get to their website it now says no seat reservation are available for this flight. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please note that, in this case, the selection can in some circumstances be limited. Nothing less, nothing more. (From economy to premium economy). Hope this helps some people who arent aware of this - dont book a bag! I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! I am posting this out of frustration and to give others a heads up about booking this codeshare. So, in sfo I hoped to choose at the airport. Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. You are able to carry out the instructed tasks without the help of a companion, parent or other relative. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. seat 3A). When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. See more about our ethics policies here. What does this mean? Lufthansa will begin randomly allocating seats during check-in for base economy tickets. What more can you ask for? I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Luft was my go to European airline but teutonic idiocy is obvious here. They changed our seats! more, You seem to have JavaScript disabled. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. From 21 March 2022, it will no longer be possible to book Premium Economy . Please note that, in principle, you are free to choose the seat that best meets your requirements. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. I couldnt of course. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Reminder Wake up call. Economy Light is Lufthansas version of the basic economy fares that we have with the major legacy carriers in the United States. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. This is the number that you can use to make a reservation with Lufthansa. Please note that refunds cannot be issued directly at the airport or on board the aircraft. Won't respond to my refund requestwill have to do a chargeback now. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. I already hated this change. I guess those passengers either don't care or they don't feel the same about LH being racists :), But can you still get a kosher meal on request?! We should be OK strike wise. First off, there is a strike at German Airports today. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. If the load is relatively light, I would just switch seats after takeoff, unless they enforce a no seat change rule. In addition to surgical masks, FFP2, FFP3, KN95, or N95 standard masks without a valve and not made of fabric are permitted. The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. The plane took off on time and arrived 45 min early and was not packed. Vueling flight booked via British Airways - luggage query 6:52 pm. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. dont follow the news when it comes to LH and Jews. Unaware at the time of booking, we wouldn't be able to select seats on a code share. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. The seat is reserved at least 52 hours before departure. Lufthansa was a problem. Thanks Lufthansa. Have connected through MUC a few times from non -Schengen countries and no issues at all. Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. Lufthansa seat reservations for Economy Class passengers, Seat reservations for Premium Economy, Business and First Class, Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, Conditions for Lufthansa seat reservations. The agent initially said there was nothing she could do ,not having access and didn't really want to help. At least for us, our United Flight to Munich in Premium Economy was much better than I expected. Sorry, it was such a hassle for you. And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Please note that a confirmed Lufthansa seat reservation does not legally entitle you to a specific seat on board the aircraft, but only to the selected category (e.g. Lufthansa planes are getting a major upgrade. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. Likes: 0. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. Please choose one of the following authentication options. And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! Welcome to Ryanair no 2. Normally fly delta or klm. I was offered a refund for the seats but I have yet to see it. Payment flexibility Book now, pay later. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? I had to pay $280 US to check one. This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. Economy class on Lufthansa is a bit more comfortable thanks to better seats. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. You make changes to your journey but on your new flights, equivalent seats are no longer available, advance seat reservations on your new flights are free of charge, or these flights are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines.
Dr Perkins Orthopedic Surgeon, Articles L